Tenant is complaints regarding Indoor air Quality. What should I do?

In Property Management - Asked by Darryl M. - May 14, 2011
Report Abuse
Answer this Question


James B.
Allentown, PA

The first thought is to have the HVAC units serviced and have all filters replaced. Secondly, consider having the space professionally ionized by a group such as ServPro or Service Master.
I had a similar situation recently and this cleared up the issue. Obviously there are several factors I may not be aware of but try these solutions and good luck.

May 15, 2011
Report Abuse
Aurelio M.
Torrance, CA

I think the first step to fixing the issue is to figure out what is causing the issue. Air ducts are often the cause of smell but you may want to check plumbing fixtures, carpet, and general air circulation. Many times a fresh coat of paint and clean carpets will eliminate much of the smell. Old furniture may also smell up the place. To eliminate it completely, you must find the smell. It may also be associated with tenants cooking food.

May 19, 2011
Report Abuse
Rick L.
Doral, FL

Have your site manager check the A/C filter in front of the tenant.

May 31, 2011
Report Abuse
Gregory G.
San Francisco, CA

Have the HVAC unit serviced
Gregory Garver - Commercial Real Estate Broker
Broker License# 01716531

Jun 11, 2011
Report Abuse
Brian M.
Houston, TX

Contact my friend and fellow church member, Ed Montz and ask him the same question:
1200 E HIGH STREET - STE 301
POTTSTOWN, PA 19464 Phone:
(610) 323-8818 Fax: (610) 323-8839
--Brian Maloney, Commercial Electricity and Gas Sales & Management -- call 1-857-BATTERY.

Jun 13, 2011
Report Abuse
Chris R.
Denton, TX

Important to respond to the issues and complaints of your tenants and keep them happy. Have your HVAC service check all operations and ascertain if they feel there is a problem and if so if they have any solutions. Is this a multi-tenant building? Any other tenants complaining? Check other possible factors - plumbing, appliances, trash receptacles, etc. Have had issues in the past in office buildings where the P trap in the drain in a slop sink in a janitor closet that was not used was allowing sewer gas to escape into the air being circulated through the building. Regularly putting water into the P trap to stop the sewer gases cured the problem. P traps are in floor drains as well and in all faucet drains - some - if not used regularly - will dry up and allow sewer gases to come in easily. Make sure your exhaust fans are working as well. AC condensate overflow drains can also be a culprit. Important to do thorough inspection and show tenant you are concerned and responding. May end up taking a while to find the issue but demonstrate to them that you are aware and concerned and taking action.

Jul 4, 2011
Report Abuse

Welcome to Answers

LoopNet Answers is where the commercial real estate community shares what they know to help each other out. And it's all for free.

Ask a question to get advice from brokers, investors, professionals and local experts.

Answer questions to raise your visibility as a trusted advisor and build new relationships.

Ask a Question

Post Question