How come the Agents don't answer their Phones when leasing their Properties?

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In Leasing Property - Asked by James Cemil O. - Jul 3, 2013
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Answer(s)

Paul R.
Broker/Agent
Denver, CO

Hi James, I am a broker in Denver, Colorado and can probably speak for most brokers. If we are in meetings or on showings otherwise engaged, we can't always answer our phones immediately. However, assuming you have left a message, you should get a return phone call within 24 hours unless the voice message advises callers that the broker is away for whatever reason. In this case, an alternate contact is usually provided. If you have left messages, had no indication that the broker is away for an extended period, and had no messages returned after more than 24 hours, ask to speak to the managing broker of that office. He or she should be able to expedite your requests for information.

Jul 3, 2013
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Ed M.
Broker/Agent
Concord, NC

I agree with Paul, I am a commercial broker and I get 200 or more inquiries per day. I have meetings lined up back to back throughout the day and I respond to as many inquiries as I can at the end of the day, the balance I will return within 24 hours. If you are a good active agent, there is no way to answer every call or call back every inquiry within a certain period of time. We do a great job of balancing the volume of inquiries with the critical tasks that must be accomplished each day to turn out successful closings. I want my broker to be busy and not sitting by the phone and when you think about it, you will too.

Jul 6, 2013
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Matthew D.
Broker/Agent
Huntington Beach, CA

If those Brokers are Sooooo busy wouldn’t you think an assistant would be a prudent implementation of services?

Jul 9, 2013
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